Legal
Privacy Policy
The Rosemont Hotel ("we", "us" or "our") respects your privacy. This policy explains what personal information we collect through our website and at the venue, how we use it, and how you can contact us about it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
Who we are
The Rosemont Hotel is operated by [business entity name and ABN to be confirmed] at 160 Hindley Street, Adelaide SA 5000.
What we collect
We only collect the information we need. Depending on how you deal with us, this may include:
- Enquiries. Your name, email address, phone number and message when you use the enquiry form on our website or contact us by email or phone.
- Table bookings. Your name, contact details, booking date and time, party size and any notes you add. Bookings are made through NowBookIt, which collects these details and shares them with us so we can manage your booking.
- Functions and events. Details about your event, such as the date, number of guests and any dietary or access requirements you tell us about.
- Website use. Technical information such as your IP address, browser type and the pages you visit. Our website and hosting provider record this automatically, as most websites do.
- At the venue. Information we are required to collect by law, for example to meet our responsible service of alcohol obligations.
How we use it
- To respond to your enquiries.
- To take, manage and confirm bookings and functions.
- To run, maintain and improve our website.
- To meet our legal obligations.
We do not sell your personal information. We only send you marketing emails if you have agreed to receive them, and every marketing email includes a way to unsubscribe.
Services we use
Some parts of our website rely on other providers. When you use these features, the provider may receive information such as your IP address, and its own privacy policy applies:
- NowBookIt for table bookings.
- Fanzo for the live sport fixtures and team logos on our Live Sport page.
- Google Fonts for the fonts used on our website.
- jsDelivr to deliver some of the code that runs our website.
- Instagram and Google Maps when you follow a link to them from our website.
Cookies
Our website uses a small number of cookies and similar technologies that it needs to work properly. We do not use advertising cookies. If this changes, we will update this policy.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Some of the providers listed above may store information on servers outside Australia. We keep personal information only for as long as we need it, or as long as the law requires.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We may need to confirm your identity before we act on the request.
Complaints
If you have a concern about how we have handled your personal information, contact us first so we can look into it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The current version is always on this page, with the date it was last updated.
Contact us
Rosemont Hotel, 160 Hindley Street, Adelaide SA 5000
Phone (08) 7184 0293
Email bookings@rosemonthotel.com.au